Building Client Relationships
That Withstand the Test of Time & Changing Technology
Most companies will reference their mission statement on a website or brochure, but rarely is it talked about and even more rarely is it lived out.
At Qubit Networks we decided to build a “working” statement that our company and internal culture could always strive to achieve. Naturally, the first and most important element of providing any kind of service is to provide really good service.
We want the type of service we offer to be memorable, continuous and always improving which is why we adopted the “ Quality of Experience” model (Exhibit 1.1) as a guideline for the level of customer satisfaction that is provided by Qubit Networks.
How do you know if you are really providing the quality of experience you say you provide?
One of the ways we decided to measure our success was to look at the quantity and longevity of the relationships we serve. As a team, we all agreed that a customer can go online and buy anything we sell, but when engaging Qubit Networks, we set out to build an “experience” that is one of a kind, withstanding time and changing technology.
According to founder and owner Ryan Seaburg, “ the simple lesson that we have learned in life about working hard, being honest, telling someone what we will do and really doing it have made us successful.”
We also knew that customers automatically expect a technology company to have experience in what they provide. So, we decided to focus on the quality of that experience both before and after each piece of technology that is installed.
QUALITY OF EXPERIENCE MODEL 1.1
Qubit Networks Client Services Representative Don Adams has spent five years putting the customer on the forefront. “The key,” according to Don, “is relationship.” Just because you have a customer does not mean you have a relationship with them. The cultivation of a relationship is based on mutual trust, and that takes time and commitment to deliver successfully. Qubit Networks constantly strives to turn any customer into a trusted partner.
An example of how we build relationships starts in some of our very first interactions with the client. When we initially engage, it is typically around the design phase of the proejct. Rather than come into the room with a preconceived notion of what we will probably design or what we have designed in the past, we leave our preconceived notions at the door. We listen. Our strategy is to walk in with a blank piece of paper and listen to what the customer wants to do. Then, we can go look at products, options and solutions that is best for that customer, and it varies from customer to customer. We want to listen to the problem, listen to their needs and formulate a design that is based on what we hear, not what we think is best for our customers in advance. This is how the relationship aspect of our engagements stand the test of time.
We take pride in measuring your happiness with the service we implement, and how we deliver it. If you have a service experience, good or bad you want to share, tell us about it. If you want better service that you have experienced in the past, work with us.
Qubit Networks is happy to announce that we are offering businesses a free End of Year Technology Roadmap Consultation.
Reliable IT Performance at a Predictable Cost
- Predictable IT does not have to be difficult, but it does take some initial work. The only way to get a handle on soaring IT costs and demands for greater innovation is to PAUSE.
- Take a moment to conduct a thorough IT Predictability analysis that evaluates your current IT environment, internal dependencies, scale of current infrastructure and future goals, projects and needs.
- Reserve your Technology Roadmap Consultation.
- Plan now. Save Later. Leverage IT.