You Expect Technology to Work
We Expect Technology to Work for You
Expectations are tricky. We all come to a relationship with expectations.
At work, we expect our employees to work hard, produce and do what they say they will do. Expectations are the deal breaker between a great and meaningful experience and a memory that leaves you glad the experience is over.
At Qubit Networks, we wanted to tackle the difficult task of addressing customer expectations and creating an outcome that was true to our promise: You (the customer) expect technology to work. We expect technology to work for you.
To meet this expectation, the Qubit Networks team started by asking these questions:
- What really matters to the customers who buy from us?
- What can we guarantee to deliver with excellence?
Behind customer expectation is the idea that the technology will work as it is supposed to work. The technology is often a means to an end and not the root problem, so to meet every customer’s expectation head on, we will often ask these types of questions:
- What are the cost constraints?
- What are the physical plant investment requirements?
- What are the geographic and space challenges?
- What are the other considerations that surround the customers business that will be impacted by their technology choice?
Expectations can come into question when the final output is to make technology work. An example of this is when an organization (any organization) is reviewing changes to their network due to factors such as aging technology, remote workers or outdated infrastructure. A business might overlook the need to review the entirety of their network when they lay out the architecture, having failed to address the following questions:
- Do we have the right cabling infrastructure to run the speeds we are expecting?
- What connectivity choices do we have in our geographic location?
- Are our switch ports in alignment with the network interface cards?
- Will we have the right wireless network solution in place to handle our endpoint application and building constraints?
But who – outside of technology and IT – would think to ask these questions?
This is one of the fundamental reasons we at Qubit, make every effort to help a prospective client see the whole picture – from cable plant down to application – when we discuss network design. If the customer doesn’t understand how the entire solution fits together, where the choke points are or where there are misalignments, then the customer may walk away with the impression that things are not working the way they expected them to work. It is our job to help them avoid this by seeing the whole picture.
Remediating Expectations to Reality
There are three parts to a successful relationship that can be measured for a solid technology experience: Design, Implementation, and Support (see Model 1.1).
QUALITY OF EXPERIENCE MODEL 1.1
The from the first meeting to gather your requirements to making the technology work, a good experience begins with good design. The Sales and Sales Engineers have to do a great job of not just explaining what is being recommended, and they have to ensure that their recommendations clearly align with your expectations.
- How will your environment change under the new solution being proposed?
- What won’t change?
- If budget constraints mean that some parts of our overall solution recommendation need to be delayed, how will a phased approach impact your expectations?
Setting and meeting expectations means understanding the big-picture ability to connect technologies across a wide array of specialties that close the gaps, meeting your expectations. That is what you expect and that is what a seasoned technology provider will have to deliver to ensure “your technology works for you”
Qubit Networks is happy to announce that we are offering businesses a FREE End of Year Technology Roadmap Consultation.
Reliable IT Performance at a Predictable Cost
- Predictable IT does not have to be difficult, but it does take some initial work. The only way to get a handle on soaring IT costs and demands for greater innovation is to PAUSE.
- Take a moment to conduct a thorough IT Predictability analysis that evaluates your current IT environment, internal dependencies, scale of current infrastructure and future goals, projects and needs.
- Reserve your Technology Roadmap Consultation.
- Plan now. Save Later. Leverage IT.